For call centres & contact centres
Agent rosters, attendance and payroll in one workspace
Contact centres live and die by coverage: every interval of every day needs enough agents on the floor, across rotating shifts, weekends and public holidays — and payroll has to match the hours actually worked. FlexiShift joins the roster, the attendance record and the pay run so they never drift apart.
Coverage planned on one grid
Plan a whole pay cycle with every agent against every day — day, evening, night and split shifts — and see gaps before they hit your service levels.
- Rotating and split shifts, overnight hours counted correctly
- Bulk patterns for standing morning, afternoon and night rotations
- Team- or skill-based filtering so each queue keeps its cover
- Warnings when an agent is planned for six days in a row
Weekends and public holidays under control
Weekend and holiday cycles are shaded on the grid, holiday hours are picked up by the pay run automatically, and voluntarily worked holidays can be banked as time off instead of paid.
Attendance that matches the clock
Import timesheets from your clocking or workforce system, reconcile actual times against the planned roster with a reason for every change, and commit once — payroll uses exactly those hours.
Payroll built for shift work
Overtime, night, weekend and public-holiday premiums, paid and unpaid leave, staff loans and statutory deductions, with itemised payslips agents open themselves and exports for your accounting system.